Effective Date: 04-Dec-23

Thank you for choosing prommarketing.co.in! We are committed to providing you with a seamless shopping experience, including efficient and reliable shipping services. Please read the following information to understand our shipping policies:

1. Shipping Destinations

We currently ship within [list of countries or regions you serve]. If your location is not covered, please contact our customer support for assistance.

2. Processing Time

Orders are usually processed and shipped within [processing time] business days after payment confirmation. During peak seasons, processing times may be slightly longer. We appreciate your patience.

3. Shipping Methods

We offer a variety of shipping methods to meet your needs. The available options will be presented during the checkout process. The estimated delivery time depends on the selected shipping method and your location.

4. Shipping Costs

Shipping costs are calculated based on the weight of your order, the selected shipping method, and your delivery address. The total shipping cost will be displayed during the checkout process before you complete your purchase.

5. Tracking Information

Once your order has been shipped, you will receive an email confirmation with tracking information. This allows you to monitor the progress of your delivery in real-time.

6. Customs and Import Duties

For international orders, please note that customs duties and taxes may apply. These charges are not within our control, and you are responsible for any additional fees imposed by your country’s customs regulations.

7. Delays and Incidents

While we strive to deliver your orders promptly, unforeseen circumstances such as natural disasters or carrier delays may occur. In such cases, we will do our best to keep you informed and work towards a resolution.

8. Returns Due to Shipping Issues

If your order is damaged, lost, or incorrect, please contact our customer support team within 5 days of receiving your order. We will assist you in resolving the issue and arranging for a replacement or refund.

9. Contact Information

If you have any questions or concerns regarding our shipping policy, please contact us at info@prommarketing.co.in.

Thank you for choosing Prom Marketing Shop. We appreciate your trust in our services!